Web Accessibility Compliance Done Right

One in four American adults lives with a disability. Web accessibility is a legal requirement and a business opportunity.

The Americans with Disabilities Act requires that places of "public accommodation" be accessible to people with disabilities. Courts have increasingly interpreted websites as places of public accommodation, and web accessibility lawsuits have risen dramatically — from around 2,300 federal cases in 2018 to over 4,000 per year by 2024. Businesses of all sizes, from major retailers to local service providers, have been targets of these lawsuits. The average settlement is $25,000 to $100,000, and that does not include legal fees or the cost of emergency remediation.

Beyond legal compliance, web accessibility is good business. People with disabilities have a combined spending power of over $500 billion annually. Seniors — who increasingly face age-related vision, hearing, and motor challenges — represent the wealthiest demographic in the country. And accessibility improvements often benefit all users: better contrast helps everyone read on bright screens, keyboard navigation helps power users move faster, and clear information architecture helps everyone find what they need.

We audit websites against WCAG 2.1 AA standards — the benchmark referenced by most US courts and the global accessibility standard used by governments worldwide. Our audits combine automated scanning tools with manual testing by experienced accessibility specialists, because automated tools catch only about 30% of accessibility issues. The other 70% require human evaluation of things like reading order, focus management, form labeling, and the clarity of error messages.

After the audit, we provide a prioritized remediation plan that addresses critical issues first (things that completely block access for certain users) followed by major issues (things that create significant barriers) and then minor issues (things that cause inconvenience but do not block access).